We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there’s anything wrong with the item you have received, we will do our best to fix it and be satisfied.

If you want to return the item, please contact us within 30 days of receiving the order at contact@otao.biz. If you have discovered our fault, please take pictures of the defective, or wrong case sent to you and attach them to the initial email with an explanation.

WARNING: The products are one of a kind. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer’s defect.

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

Refunds for returned items will be issued to the original payment method you used when placing your order.

Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

We want you to find the perfect pair for your unique face. So, feel free to explore our eyewear line, knowing you can return them easily if needed.

The returned product must not be used and should be sent to us in its original packaging.

Please write “RETURNED ITEM” on the packaging so that certain misunderstandings can be avoided.

If you still have additional questions about returning the item, feel free to contact us at contact@otao.biz.